Digital Products
Preview before you buy. Once downloaded, digital purchases can't be returned—but you'll have seen exactly what you're getting first.
Printed Products
If something goes wrong with printing or shipping, we'll make it right. Submit photos within 7 days of delivery.
01
Digital Products — No Refunds
Your preview is your guarantee. Since digital downloads can't be returned, we give you a watermarked preview to review before purchasing.
You see exactly what you're getting before you pay. Our watermarked preview lets you review every single page of your coloring book before you commit to purchase. This way, you can make sure you love your coloring pages before downloading them.
Once you've downloaded and accepted your coloring pages, sales are final since digital products can't be returned. BLNKBooks generates custom AI coloring pages on demand, which means:
- Your coloring page is created specifically from your uploaded photo — it has no resale value
- The product is delivered digitally and immediately upon completion
- Computational resources are consumed in the generation process
Exception — technical failures: If you paid for a generation and it failed due to a service error (the result was blank, corrupted, or the service was unavailable), contact us at support@blnkbooks.com. We'll regenerate your image at no charge or offer a credit.
Tips for great results: AI outputs work best with high-quality, well-lit photos. Start with the best photo you have, review the preview carefully, and reach out if you'd like tips. We're always improving based on your feedback.
02
Physical Products — Returns
We want your printed coloring book to be perfect. If there's a defect, we'll make it right.
Physical printed products (coloring books, prints, bound books) are fulfilled by third-party print-on-demand partners. We accept returns or reprints for:
- Printing defects: Blurry, misaligned, misprinted, or missing pages
- Manufacturing damage: Damaged binding, incorrect trim, assembly errors
- Shipping damage: Product arrived visibly damaged due to shipping mishandling
- Wrong item shipped: You received a product that doesn't match your order
We can't accept returns for:
- Preferences about the coloring page style or AI output (that's why you get a preview first)
- Incorrect shipping addresses provided by you
- Shipping delays (timeframes are estimates, not guarantees)
- Minor color variation from print-to-screen differences
03
Cancellations
You can cancel physical book orders before production starts. Once your book enters production at our fulfillment partner, cancellation isn't possible, but the 7-day return policy for defects still applies.
If you change your mind about a physical book order:
- Before production: Contact us at support@blnkbooks.com within 24 hours of placing your order. We can usually cancel and refund before your book goes into print.
- After production starts: Unfortunately, we can't cancel once your order enters production at our print partner (Lulu). However, you're still covered by our 7-day return policy if there are any printing or shipping defects.
Digital downloads cannot be cancelled after payment has been processed, since they're delivered immediately and are permanent downloads.
04
What Qualifies for a Return
To be eligible for a return or reprint on a physical product:
- You must contact us within 7 days of your delivery date
- You must provide clear photos of the defect or damage — we cannot process returns without visual evidence
- The product must not have been intentionally damaged, colored in, or otherwise used beyond reasonable inspection
If eligible, we will offer one of the following at our discretion:
- A free reprint shipped to you at no cost
- A full refund to your original payment method
The decision of whether to offer a reprint or refund is at BLNKBooks' discretion based on the nature and severity of the issue.
05
How to Request a Return
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1
Email us at
support@blnkbooks.com within 7 days of delivery.
Use the subject line:
"Return Request — Order #[your order number]"
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2
Include your order number and clear photos of the defect or damage. Without photos we cannot process your request.
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3
We'll review your request within 2–3 business days and respond with our decision.
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4
Resolution: If approved, we'll either submit a reprint order or process a refund. Refunds typically appear in 5–10 business days depending on your bank.
06
Shipping & Return Costs
BLNKBooks does not cover return shipping costs for physical products. Because our products are print-on-demand (custom-manufactured for each order), we generally do not require you to ship the defective item back to us.
Instead, if your return is approved, we will reprint and reship at our expense based on the photos you provide, or issue a refund without requiring the original item back.
In the rare case where we do require a physical return, we will provide a prepaid return label.