Legal

Refund & Return Policy

Last updated: October 18, 2026

Digital Products

Preview before you buy. Once a working file has been delivered, digital purchases can't be returned — but a faulty file is always put right.

Printed Products

Nothing prints until you approve it. If a printed book arrives damaged or defective, contact us within 14 days of delivery and we'll make it right.

Digital Products — No Refunds
Physical Products — Returns
Cancellations
What Qualifies for a Return
How to Request a Return
Shipping & Costs
Contact Us

Digital Products — No Refunds

Preview accuracy. A preview shows you the design before you pay. It is a picture on a screen, so it will not match the final file in every detail — and approving it does not give up your right to a remedy if what we deliver is faulty.

Preview Accuracy

Before purchasing a digital coloring page, you can review a watermarked preview showing its design, composition, and general appearance.

A preview is a screen representation of the final file. Because it may be watermarked, displayed at a reduced resolution, or viewed on a particular screen, fine lines and other details may appear somewhat different in the downloaded or printed version. The final high-resolution file may contain detail that is less visible in the preview.

Please review the preview carefully before purchasing. Approval of a preview does not limit any remedy available when the delivered file is blank, corrupted, materially different from the approved design for reasons other than ordinary resolution or display differences, or otherwise not delivered as promised.

Once a functioning digital file that materially conforms to the approved preview has been delivered, the sale is final except where applicable law requires otherwise. The file is custom-generated for your order and delivered immediately. This does not limit any remedy available if the file is blank, corrupted, materially different from the approved design, or not delivered as promised.

Technical failures: If you paid for a download and something went wrong on our end (the file was blank or corrupted, or the service was unavailable), contact us at support@blnkbooks.com. We'll regenerate your image at no charge, or issue a credit or a refund.

Tips for great results: Results are best with high-quality, well-lit photos. Start with the best photo you have, review the preview carefully, and reach out if you'd like tips. We're always improving based on your feedback.

Physical Products — Returns

We want your printed coloring book to be perfect. If there's a defect, we'll make it right.

Approval of Printed Products

Before a physical book is sent to print, you can review and approve an on-screen proof. The proof is intended to show the book's content, layout, and general appearance.

The finished product may differ modestly from the on-screen proof because of screen settings, image resolution, paper, trimming, binding, and normal printing variation. Approval does not eliminate your right to a remedy if the book arrives damaged, contains a manufacturing defect, is the wrong product, or materially fails to conform to the approved proof.

Physical printed products (coloring books, prints, bound books) are fulfilled by third-party print-on-demand partners. We accept returns or reprints for:

Printing defects: Blurry, misaligned, misprinted, or missing pages
Manufacturing damage: Damaged binding, incorrect trim, assembly errors
Shipping damage: Product arrived visibly damaged due to shipping mishandling
Wrong item shipped: You received a product that doesn't match your order

We can't accept returns for:

The look or style of coloring pages you approved. You review and approve every page before anything is sent to print, so artwork you approved isn't eligible for a return on appearance grounds alone. If a page isn't right, flag it before you approve. Before you approve your book for printing, you may request up to 20 page corrections per book at no additional charge, with no more than 2 correction requests for any one page. A request to change a page counts as one correction. If you need more than that, contact us at support@blnkbooks.com and we'll help. These limits do not reduce any remedy available if a page or printed book is defective or materially fails to match the approved proof.
Incorrect shipping addresses provided by you
Carrier delivery delays after your book has shipped (transit times are estimates, not guarantees). This does not apply where we miss the shipment time we stated — see Cancellations below.
Minor color variation from print-to-screen differences

This voluntary return policy does not limit remedies that cannot lawfully be excluded.

Cancellations

Nothing is printed until you approve it. Your book waits for your final approval before it's sent to print — there's no time limit on that step, and you can cancel any time before you approve.

How cancellation works on a physical book order:

Before your pages have been created: Email us at support@blnkbooks.com and we'll cancel and refund you in full.
After your pages have been created, but before you approve: You can still cancel, and nothing will be printed. Because your coloring pages have already been generated from your photos at that point, a cancellation fee applies: 10% of the amount paid, up to a maximum of $4.00. We refund the balance. The fee covers the payment processing fee, which our card processor keeps even on a refund, and the cost of generating your pages. No cancellation fee applies when the generated pages are materially defective or do not meet BLNKBooks' stated quality requirements — in that case we correct them or refund you in full.
After you approve: Approving your book sends it straight to our print partner for production, so it can't be cancelled after that point. If the printed book then arrives damaged or defective, you're covered by the return policy above.

No cancellation fee applies to a cancellation and refund required by law, including a cancellation under the shipping-delay rights in Section 9 of the Terms. Those refunds will be full and prompt as required by law.

Digital downloads cannot be cancelled after payment has been processed, since they're delivered immediately and are permanent downloads.

What Qualifies for a Return

Please contact us within 14 days of delivery so we can address the issue promptly. We may ask for clear photos when reasonably available. If you cannot provide photos, contact us and we will discuss another reasonable way to assess the issue. This request period and documentation request do not limit remedies that applicable law does not permit us to exclude.

The product must not have been intentionally damaged, colored in, or otherwise used beyond reasonable inspection.

If eligible, we'll make it right — with one of the following:

A free reprint shipped to you at no cost
A full refund to your original payment method

We generally reprint; we may issue a refund instead depending on the nature and severity of the issue.

Outside these terms. Requests that fall outside this policy — reprints or refunds asked for after the 14-day window, or for any reason other than a manufacturing or shipping defect — are not guaranteed. We may, at our sole discretion, offer a reprint, refund, or store credit as a courtesy, but doing so once does not obligate us to do so again. This voluntary return policy does not limit remedies that cannot lawfully be excluded.

How to Request a Return

1
Email us at support@blnkbooks.com, ideally within 14 days of delivery. Use the subject line: "Return Request — Order #[your order number]"
2
Include your order number and, where you can, clear photos of the defect or damage. If you can't provide photos, tell us and we'll find another reasonable way to assess the issue.
3
We'll review your request. We aim to respond with a decision within 2–3 business days after receiving the order details and information reasonably needed to review the request.
4
Resolution: If approved, we'll either submit a reprint order or process a refund. Refunds typically appear in 5–10 business days depending on your bank.

Shipping & Return Costs

You will never pay to return a defective book. Because our products are print-on-demand (custom-manufactured for each order), we generally do not require you to ship the item back to us at all.

If your return is approved, we will reprint and reship at our expense based on the photos you provide, or issue a refund without requiring the original item back.

In the rare case where we do require a physical return, we provide a prepaid return label — the return costs you nothing.

Contact Us

We want to make this right. Don't hesitate to reach out — most issues are easy to resolve.

Support: support@blnkbooks.com
First reply: We aim to send a first response within 1 business day. During weekends, holidays, or busy periods, it may take longer.
Decision on a return or refund request: We aim to respond with a decision within 2–3 business days after receiving the order details and information reasonably needed to review the request.

This policy is issued by:

BLNKBooks LLC
1445 Sadler Road #1024
Fernandina Beach, FL 32034
United States